Refund Policy
Last updated: March 2026
1. Wallet Balance Policy
Funds deposited into your smmview wallet are non-refundable. Once your wallet is credited, the balance can be used to purchase any available service on the platform. We do not process cryptocurrency withdrawal requests for unused wallet balance.
2. Order Cancellation
Orders that have not yet started processing (status: 'Pending') can be cancelled from your dashboard for a full wallet credit refund. Once an order begins processing (status: 'In Progress' or 'Completed'), it cannot be cancelled.
3. Non-Delivery
If an order is marked as 'Completed' but the service was not delivered to your account, contact our support team with your order ID within 7 days of the completion date. We will investigate and, if confirmed, credit your wallet with the full order amount.
4. Partial Delivery
If an order was only partially delivered (e.g. you ordered 1,000 followers but only received 600), contact support within 7 days. We will credit your wallet for the undelivered portion based on the per-unit price of the service.
5. Drop Refills
Some services include a drop refill guarantee — if the delivered metric (followers, likes, etc.) drops below the originally delivered amount within the stated refill period, you can request a top-up at no charge. Check individual service descriptions for refill availability.
6. Wrong Order Placement
If you place an order for the wrong service (e.g. wrong platform, wrong account username) and the order has not yet started, cancel it immediately from your dashboard. Once an order starts, we cannot refund orders placed with incorrect details.
7. Service Quality Disputes
We aim to deliver the quality level described for each service. If you believe a delivered service significantly underperformed versus the description, contact support within 7 days with evidence. We assess these on a case-by-case basis.
8. What Is Not Refundable
We do not issue refunds for: (a) completed orders where the service was delivered as described; (b) orders placed with incorrect details where delivery has started; (c) outcomes you expected but did not achieve (engagement rate improvements, viral reach, etc.); (d) accounts banned or restricted by the social media platform after service delivery.
9. How to Request a Refund
Email support@smmviwe.live with subject line 'Refund Request — [Order ID]'. Include your order ID, account email and a description of the issue. We process refund requests within 2–5 business days.
For refund requests or questions, contact us at support or email support@smmviwe.live.